Return & Exchange

At NYCALVYN, we want you to feel confident when shopping with us.

We offer a 60-day hassle-free return and exchange policy for eligible purchases.

If your purchase isn't quite right, you can request a return or exchange within 60 days of receiving your order.

1. Returns or Exchanges for Customer Reasons

We accept returns and exchanges for personal reasons, including but not limited to:

You don't like the item
The size doesn't fit
You changed your mind
You ordered the wrong size
You no longer want the item
The item is not what you expected

For returns or exchanges requested for these reasons, the customer is responsible for the return shipping cost.

The original shipping fee paid at the time of purchase, if any, is non-refundable for customer-initiated returns.

2. Returns or Exchanges for Product Issues

If you receive an item that is:

Damaged
Defective
Incorrect
Different from the item you ordered

please contact us as soon as possible.

In these situations, NYCALVYN will work with you to resolve the issue and may provide a replacement, exchange, or refund as appropriate.

Where the issue is confirmed to be caused by an error on our part or a product defect, NYCALVYN will cover the applicable return or replacement shipping costs.

3. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must:

Be unused and in its original condition
Not show signs of wear, damage, washing, or alteration
Include the original tags and packaging, where applicable
Be returned in a condition suitable for resale

For hygiene and product-quality reasons, items that have been worn, damaged, altered, washed, or otherwise used may not be eligible for return or exchange.

4. Exchanges

If you need a different size or would like to exchange your item for another eligible option, you may request an exchange within the 60-day return period.

For exchanges due to personal preference or sizing, the customer is responsible for the applicable return shipping costs.

Please contact us before sending anything back so that we can provide the correct return instructions.

5. How to Request a Return or Exchange

To start a return or exchange, please contact us at:

Email: kraiggoodenberger109809@outlook.com

Please include:

Your order number
The item(s) you would like to return or exchange
The reason for the return or exchange
Photos of the item, if applicable

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a return package to the address shown on your original shipping label or package unless our customer service team has specifically instructed you to do so.

6. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

For customer-initiated returns, the applicable return shipping cost is the responsibility of the customer, and any original shipping fee paid at checkout is non-refundable.

Refunds will be issued to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us before returning the item.

Please provide your order number and clear photos of the product and packaging when applicable. This allows us to review the issue and determine the best solution as quickly as possible.